Refund Policy

Refund Policy #

Covid Clinic and our partner laboratories work diligently to process every test in a timely manner and deliver on our promised turnaround times, but unexpected logistics issues can occasionally delay test results. The below policy outlines the levels of refunds you are entitled to should your test result be delayed.

Rapid Antigen FIA based on $129 #

<12 hours: -$45

13-24 hours: -$85

>24 hours: full refund

Rapid Antigen FIA+ flu combo based on $149 price #

<12 hours: -$50

13-24 hours: -$100

>24 hours: full refund

Abbott ID NOW: based on $199 price #

<12 hours: – $74

12-24 hours: -$125

>24 hours: full refund

Rapid Accula RT-PCR: based on $299 price #

<12 hours: -$100

12-24 hours: -$200

>24 hours: full refund

Rapid Antibody based on $75 price #

<12 hours: -$25

12-24 hours: -$50

>24 hours: full refund

Expedited PCR/TMA based on $150 price #

(Hours AFTER deadline)

1 Day late:  $75

2 Days late: Full refund

Invalid/ Incorrect/lost: -100% or free retest

RPP based on $319 price #

(Hours AFTER deadline)

1 Day late:  $160

2 Days late: Full refund

Invalid/ Incorrect/lost: -100% or free retest

Refunds that break policy must be handled by Customer Service Managers or Senior Team Leads

Refunds must be requested within 30 days of the date of service.  

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